Product info
FAQ
Start using questions

A:No installation is needed. You only need to plug the dongle into the USB port and click [OK] when the player pops out an ActiveX control file at the first time automatically; then it will take few seconds to complete download. After that, you won’t need to download the file any more.

A:Please refer to System Requirements.

A:VBIRDPlayer.CAB is necessary for playing and recording. Please click [OK] to download the ActiveX Control file - VBIRDPlayer.CAB and be relieved to enjoy.

A:Settings of each computer will depend on version, language, and user’s preferences. It will only provide service on computers with general settings. So if the program cannot start automatically, please check the follow settings.

  • Please confirm the setting whether [Auto play] service has been enabled. (Notice! Only XP Professional version can change Auto play settings, please ignore this item if you are using XP Home version.) To enable, follow the steps:
    • [Start] → [Run] → Open: gpedit.msc
    • Select [Computer Configuration] from left side of the window
    • Expand folder and select [Administrative Templates]
    • Expand folder and select [System]. Then select [Turn off Autoplay] from right side of the window
    • Double click to change the setting to [Disabled]

      Repeat from step<ii> , select [User Configuration] and continue step<iii> ~ <v>.
    • If you don’t want to change this setting, you may launch the program by double clicking the CD label which can be found on the disk list shown in [My Computer]
  • If you plug it into a PC with Windows Vista OS, because of its security control for every software and hardware, the following windows will be prompted to ask your permission to execute. Please click "Run IRDApp.exe". If you don’t want this window to jump out next time, please also check the "Always do this for software and games" box.
  • Sometimes because of the over-loading or Operating System issue, your computer can’t recognize the dongle has been plugged in. Please remove the dongle and plug-in again. Or you may double click on the CD-ROM disk (labeled with the product name) from [My computer] to launch the program.
  • If you plug-in the dongle before starting your computer, the Operating System won’t autorun the program. Please remove the dongle and plug-in again. Or you may double click on the CD-ROM disk (labeled with the product name) from [My computer] to launch the program.
Playback Issues

A:This is probably due to the download failure of the ActiveX file. Please check the following items:

  • Please make sure the product is legal.
  • Please make sure that computer has been connected to internet, and the Windows Media Player version is 9 series or above.
  • Please confirm your privilege to this computer is equal to Administrator.
  • Please check the following items in [Internet Explorer] → [Tools] → [Internet options] → [Security] → [Custom level] are Enable or Prompt:
    • Download signed ActiveX controls
    • Run ActiveX controls and plug-ins
    • Script ActiveX controls marked safe for scripting
    • Allow previously unused ActiveX controls to run without prompt (for Vista only)
  • In Internet Explorer, on the Tools menu, click Internet Options, click the Connections tab, click the LAN Settings button, and then clear the Automatically detect settings check box and do not set any proxy server.
  • If above methods all fail, please follow the direction on the screen to download the file manually and install it.

If none of the above methods can solve the problem, please confirm whether your PC, the company or the Internet Service Provider has setup the firewall or Anti-Virus software to prevent streaming signal transmitting.

  • Internet stations are nothing more than hosted by home users. In order to avoid this problem, we also check the stations regularly to try to shift those suspended station out from the database.
  • Some ports might be blocked by the firewall. Many companies have the network policy to restrict connections.

A:This is a portal of internet radio/TV to let users connect to the stations to get the streaming. Therefore, [Broken sound] might happen when bandwidth is insufficient or internetworking is congested. In this case, we suggest you choosing the stations with lower bit-rate (kbps), or adjust the buffer size of Window Media Player.

  • In the Windows Media Player, click the Tools Menu, select the Options choice, select the Performance tab, select the Buffer radio button, type a new value in the buffer text box from 1 - 60, for example 10, click the Apply and OK button. You're done.
  • You may need to do this more than once. Try increasing the buffer size in small increments until you find one that best balances performance and buffer times.
  • Noise could be caused by unstable sound quality provided by the station.

A:We collect internet TV stations which are supplied for users to watch by their websites, some stations don’t offer this service yet so we just show up their names. We’ll increase the services immediately into the interface when they are offered to us by those stations.

A:The program will be shut down automatically after unplugging the dongle, so you won’t be able to enjoy it any more. If you unplug it incautiously, please plug the dongle again and select History to get the station List which was just played.

《If you don’t want to remove/plug it every time, and have it always plugged, you can create a shortcut for it.Find the .exe file on the drive associated with the dongle, right click on it, and select [Send To] -> [Desktop(Create shortcut)]. Then you will see an icon on the desktop. Double click on the shortcut can activate it.》

Other questions

A:To ensure all stations we provided are connectable, we will keep detecting all stations’ connection and removing unreachable stations from all lists.

A:Yes, you can do this by [Contact Us] -> [Add Stations] function from the menu at the left side. Please submit the station information like name, website, country and genre. We will process the information as soon as possible.

A:Yes! We will keep searching and updating new stations to the database. You will get the most up-to-dated station list every time you plug in the dongle.

A:Please confirm that your networking has achieved the following requirements:
Radio: approx. 99% Internet Radio stations played upon 0.2 Mbps bandwidth.
T V : approx. 80% Internet TV stations played upon 0.4 Mbps bandwidth.

A:Many companies have a network policy to block some ports by firewall, Proxy, or antivirus software, please check if installing in an office. We suggest you try to install the software at home.

A:Please press print screen and email the picture to service email:services_en@muzee.net
We’ll find out the problem and help you to solve it.

A:Please renew your firmware to improve this situation.
You can download the firmware from here:http://en.muzee.net/images/im_renew/chdownload.html

A:Please renew your firmware to improve this situation.
You can download the firmware from here:http://en.muzee.net/images/im_renew/chdownload.html

E-mail:services_en@muzee.net | TEL:886-2-7724-0277 Service time:09:00~18:00 (Monday to Friday, please call us in the working hours.)